Hotel Manager

Job Title: Hotel Manager

Location: Adama, Oromia, Ethiopia

Employment Type: Full-time

Salary: Negotiable (commensurate with experience)

Position Summary

We are seeking an experienced, results-driven Hotel Manager to oversee the daily operations of our hotel property in Adama. The ideal candidate will manage staff, coordinate department workflows, ensure top-tier guest satisfaction, and optimize revenue and operational efficiency while maintaining compliance with Ethiopian hospitality and labor regulations.

Key Responsibilities

• Operations Management: Direct day-to-day operations across all departments, including Front Office, Housekeeping, Food & Beverage (F&B), Maintenance, and Security.
• Guest Experience: Uphold high standards of customer service, resolve escalated guest inquiries or complaints promptly, and implement strategies to drive repeat bookings.
• Financial Oversight: Manage budgets, control operating costs, oversee procurement/inventory, and set pricing strategies to maximize occupancy and revenue.
• Staff Leadership: Supervise hiring, onboarding, continuous training, and performance evaluations for all hotel personnel.
• Quality & Compliance: Ensure full adherence to local health, safety, sanitation, licensing, and labor laws within the Oromia Region and Ethiopia.
• Marketing & Local Partnerships: Develop promotional campaigns and build relationships with corporate clients, tour operators, and event planners traveling along the Addis–Adama corridor.

Qualifications & Requirements

• Education: BSc or MSc in Hotel Management, Tourism Management, Hospitality Management, or a closely related field.
• Experience: Minimum of 4 years of proven managerial/supervisory experience in the hotel or hospitality sector.
• Skills & Competencies:
  • Proficiency in Property Management Systems (PMS), POS software, and standard office tools.
  • Strong leadership, problem-solving, and conflict-resolution abilities.
  • Solid understanding of financial reporting, P&L management, and cost control.
• Languages: Fluency in Afaan Oromoo, Amharic and English is required; proficiency in other language is an advantage.

How to Apply : hr@soretihotel.com