Full time
Adama
Posted 1 month ago
Job Title: Hotel Receptionist / Front Desk Officer
Location: Adama, Oromia, Ethiopia
Employment Type: Full-time
Salary: Negotiable
Position Summary
We are looking for a welcoming, detail-oriented Hotel Receptionist to serve as the first point of contact for our guests. You will manage check-ins and check-outs, handle reservations, answer phone inquiries, and ensure guests receive a seamless, professional experience throughout their stay.
Key Responsibilities
- Guest Services: Greet guests warmly upon arrival, manage the check-in and check-out process, and assign rooms efficiently.
- Reservations & Inquiries: Handle room reservations via phone, email, walk-ins, and online booking channels; provide accurate information about hotel services, room rates, and local amenities in Adama.
- Billing & Cashiering: Process payments (cash, electronic transfers, point-of-sale cards), maintain accurate folios, and handle basic billing inquiries.
- Communication & Coordination: Direct calls to appropriate departments, log guest requests, and coordinate closely with Housekeeping and Maintenance to ensure rooms are prepared on time.
- Record Keeping: Maintain up-to-date guest records, register IDs in accordance with local Ethiopian regulatory standards, and handle shift handover reports.
Qualifications & Requirements
- Education: TVET/Diploma or Bachelor’s Degree in Front Office Operations, Hotel Management, Tourism, Business Administration, or related fields.
- Experience: Minimum of 1 year of hands-on experience in a hotel front desk or customer service role.
- Skills & Competencies:
- Familiarity with Hotel Property Management Systems (PMS), MS Office, and POS terminals.
- Strong interpersonal, verbal, and written communication skills.
- Ability to remain calm, professional, and efficient during busy check-in hours or under pressure.
- Languages: Excellent command of Amharic and English; proficiency in Afaan Oromoo is an advantage.
How to Apply
Interested applicants should submit their CV and educational credentials to [hr@soretihotel.com] with the subject line “Application for Hotel Receptionist – Adama”.