Job Title: Hotel Cashier
Location: Adama, Ethiopia
Employment Type: Full-time
Salary: Negotiable
Reports To: Chief Accountant / Front Office Manager
Position Summary
We are seeking a detail-oriented, trustworthy, and efficient Hotel Cashier to manage financial transactions across our hotel operations (Front Desk, Food & Beverage outlets, and Event spaces). You will be responsible for handling payments, issuing valid tax invoices/receipts, balancing daily shift accounts, and ensuring seamless coordination with the accounting department.
Key Responsibilities
- Transaction Processing: Handle all guest payments (cash, electronic bank transfers, Point of Sale / POS terminal cards, Telebirr, and CBE Birr) accurately and efficiently.
- Billing & Invoicing: Issue accurate guest folios, official fiscal cash register receipts, and corporate tax invoices in compliance with Ethiopian revenue regulations.
- Shift Reconciliation: Reconcile all cash collections, card slips, and digital transfer receipts at the end of each shift; prepare detailed shift handover and deposit reports.
- Account Verification: Audit restaurant, bar, and room service billings against orders before finalizing charges to room folios or settling direct payments.
- Petty Cash & Foreign Exchange: Maintain and disburse front-office petty cash floats under strict ledger documentation; process official foreign currency exchanges following national banking guidelines.
- Coordination & Customer Service: Address guest billing inquiries or discrepancies courteously; collaborate closely with Front Desk Agents, Waitstaff, and the Finance/Audit department.
Key Performance Indicators (KPIs)
| Metric / KPI | Target |
|---|---|
| Cash & Register Balancing Accuracy | 100% variance-free daily shift closings |
| Digital/POS Payment Reconciliation | 100% verified settlements before shift handover |
| Billing Dispute Resolution | Resolve >90% of guest invoice inquiries immediately at checkout |
| Receipting Compliance | 100% compliance with ERCA / fiscal cash register requirements |
Qualifications & Requirements
- Education: Diploma or Bachelor’s Degree in Accounting, Banking & Finance, Business Administration, or a related field.
- Experience: Minimum of 2 years of proven cashiering or accounting clerk experience in a hotel, hospitality establishment, or high-volume service business.
- Technical Skills:
- Proficiency in Property Management Systems (PMS), Hotel POS systems, and basic MS Excel.
- Experience operating electronic fiscal cash registers (FVM/FCR) and POS payment machines.
- Core Competencies: High integrity, sharp numerical accuracy, strong attention to detail, and good customer service skills.
- Languages: Good command of spoken and written English, Afaan Oromoo, Amharic; local regional languages are an added advantage.
- Working Conditions: Willingness to work flexible shift rotations, including weekends, evenings, and public holidays.
How to Apply
Interested and qualified candidates are invited to submit their application letter, updated CV, and relevant educational/work credentials to [hr@soretihotel.com] with the subject line “Application for Hotel Cashier”.